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CFTROU 0033: Connections: Tracking Guests

This is the second of our four-part series on “Connections.” On today’s episode we welcome back Bev Bonner and Kim Wells. Last week, we had Bev and Kim on the show and we focused on capturing guest information. Today, we’re going to talk about what we do to reel people in. Tracking guests is more than just checking numbers and seeing a list of names; it is about shepherding and stewarding the people God is entrusting to us. In this episode, we discuss the best practices for tracking guests and turning numbers into individual people that we can get to know on a more personal level. We learn how to prioritize the guests we are tracking and about the tools we use to do this. We also take a look at staff team accountability and knowing how long to pursue a non-responsive guest.

Key Points:

  • How to effectively track guests.
  • Why the information on our Get Connected card is so important.
  • Turning the information on a card into something we can track.
  • The importance of having a good database.
  • Learn how to turn database numbers into individual people.
  • Google Sheets as a tool that any church can use.
  • How to prioritize the guests you are tracking in three main steps.
  • Ensuring that there is some level of involvement from guests.
  • The answer to the golden question: How long do we pursue a guest?
  • Addressing accountability among the staff team.

We are minister and shepherds. We are in the people business. We track guests to steward the resources God has given us – that resource is people! Click To TweetThe information on our Get Connected cards is like gold to us. We want it to be something we can use and track. Click To TweetTracking guests is really about trying to connect with people and make them understand that it really is about them. Click To Tweet

Links Mentioned in Today’s Episode:

Guest Identification and Communication Graphic

Downtown Tracker – Example

Group Registration Form

Ministry Platform

Jimmy on Twitter

Bev Bonner on Twitter

Kim Wells on Twitter

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